La Bene Vita

Thursday

It's just not even fair that my laptop is still broken, because Textbroker is bursting at the seams with open orders.

Saturday. At least, that's when the appointment is scheduled. We'll see if the part he's installing (he didn't tell me what it is) solves the problem. I just heard from the service tech about thirty minutes ago, while the email below was sent seven hours ago. *kicks the shit out of Dell*

I'm going to a thing tonight anyway, so I guess I couldn't write Textbroker articles tonight even if I had my laptop. See y'all next year.

"Why have I not heard back from a service technician? As you can see from the timeline I've established below, I've hardly received the "next business day, includes nights/weekends" service on my faulty laptop that I paid for with my extended warranty. I've gone TEN DAYS without a laptop, and now I'm approaching another holiday weekend, do I have to wait until Monday again? I had much work to accomplish this week, and I've been unable to do almost anything.

My warranty description:
Description          Provider          Warranty Extension Notification          Start Date          End Date          Days Left
Next Business Day, Includes Nights/Weekends          QLX          No          7/25/2009          7/24/2011          570
XPS Technical Support          DELL          No          7/25/2009          7/24/2011          570


The timeline of my repair issue:

Dec. 21th:
3:00pm - I looked up warranty information and chatted online with Ashley, who instructed me to backup and run a hardware diagnostic check, and email the results to his manager.
4:30pm - I emailed the diagnostic check results to Ashley's manager.

Dec. 22st:
4:00pm - I emailed Ashley's manager again, because 24 hours have gone by and I haven't heard from Dell.
4:30pm - I received a phone call from Ashley, who said that the diagnostic results indicate I need a new hard drive, which will be imaged and shipped ASAP. I was cautioned that I might not be guaranteed delivery before the holiday weekend, because it was already Dec. 23rd (due to time zone difference) where the hard drive was being shipped from.

Dec. 24th:
I received the hard drive via Fed Ex, pleased to have received it before the weekend. However, I installed it per instructions, and experienced the same symptoms I'd described originally: no boot, and the screen is black with vertical colored lines appearing. I immediately sent an email to Ashley's manager indicating that the hard drive didn't solve the problem. I was told by the rep that he was the only person in the office, and that I would receive a call on Monday (Dec. 28) at 9:00am my time as a follow-up.

Dec. 28th:
11:00am - I still have not heard from Dell. I sent an email asking the status, and received a call within 30 minutes from Ashley, who informed me that a service technician would contact me within the next day or two, to schedule a time to come to my home and repair my laptop.

Dec. 31st:
9:00am - Three days have passed, and I still have not heard from a service technician.

Thanks for your prompt attention in this matter."