Cat Tales: Miscellany and Mischief

July 25 (30DBC)

July 25 30DBC Prompt: Tell us about a store or restaurant you refuse to go to because of poor service.

Well, I've not really had a bad enough experience at a store or restaurant to refuse to go there, thankfully. However, my husband had a horrible time with an online service, and we won't use it again. He tried to book a hotel room through Hotels.com so he and his mom would have someplace to sleep after the rehearsal dinner the night before our wedding. He found a room he wanted, booked it through the website, and paid for the room. All very simple.

However, he had a feeling he should check a few nights before the wedding, just to make sure the hotel confirmed his stay. Sure enough, the hotel had received NOTHING from Hotels.com and had already booked the room he wanted for that night. After several frustrating phone calls, the hotel let him book a room, but he had to pay AGAIN. And when he went back to Hotels.com for a refund (because THEY had been the ones to drop the ball on communicating with the hotel), they refused to give him one and kept giving him the run-around.

He eventually cut his losses, because dealing with them on the phone was becoming more trouble than the refund was worth, and we had other things to get done before the wedding and honeymoon. We will always book through the hotel itself and not through a third-party site--it's not worth it to us to pay twice for the same room.

AlyCatAuthor