2. It explains why the first reply told you to review the Interactives FAQ, as though that had something to do with it.
It doesn't explain why Dr. J&H got short with you, and it also doesn't explain why you didn't get a note from them first, saying "Uh, deleting your account is the only way to remove those chapters, are you sure you want to go through with it?" Which is the kind of move that deserves the famous Picard-Double-Face-Palm maneuver. But I'm not running this place.
I get it if you want to cuss because you lost a lot more than just those interactive chapters, and for no good reason. Still ... it could have been a whole lot worse, and you were worried that it would be.
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