THis is a critical part of writing dot com. it is here to help members with their problems. It is a great forum, one of the better ones. I have never posted a problem here that I didn't have help with within a day from staff or other members. I would suggest it was more widely advertised or more easily found in the menu for newbies. sometimes they're the ones with the most difficulties and I feel like it isn't as accessible to them, or at least it wasn't to me waaaay back when I was a newbie. I like the way it isn't just staff that offers solutions. I mean when it is a glitch they are the only ones that can, but often enough the other members are able to answer the questions just as readily.