Service With A Smite

Customer service that’s poor is a pain!
Comes dressed in rudeness again and again.
Lurking to bite off a customer’s head,
wearing a scowl bearing anger that’s red.

Customer service unfriendly to mean,
tenses the moment, upsets the serene.
Feelings are hurt—they cry out with a, “Yelp!”
Makes one feel guilty he asked for some help.

Poor customer service does drop the ball;
like a plane losing lift, it creates fall.
Customer service in need of repair,
taxes your patience and tempts you to swear.

Customer service comes broken today;
unsatisfied customers walk away!
Be it the mall or a store that is Best,
customer service oft sits to the test. 

I remember a time with the service so bad
my pique surfaced so fast that it transcended mad.
I was in a cafe at the edge of my town
when the waitress arrived with a guttural sound
like a wildebeest searching for food on the plain,
or a psychotic Susan abutting insane,
spilling water on me then insisting I drink
to the riot of rude from this gal on the brink,
smacking me with an elbow that whipped like a gust
acting like she was wearing, “Rude City or Bust.”
When I asked for a towel she said, “Get it yourself,”
and I put my astonishment up on the shelf
but I took it down quickly because she went ape
as I lunged for the door in attempt to escape;
soaking wet, hair disheveled my mind in a twirl
hearing snarl and chased by this ungainly girl,
getting close to the exit with freedom my way
but the manager tackled me—said I must pay!
I said, “Look at me! Can’t you discern all my grief?”
Whereupon he said, “I know, but it will be brief.”
His thin smile cut through me—indeed I was stung…
then I fled, but I looked back and stuck out my tongue.

(An action to take since I went away nervous;
  the least I could do, "thanking" them for poor service.)


40 Lines 
Writer’s Cramp Winner
8-19-19