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 As the first blog entry got exhausted. My second book |
| Evolution of Love Part 2 |
| We had discussed the importance of organizational culture and had specifically mentioned the operational excellence of the Ritz Carlton and Disney World The company's culture can be one of the strongest forces for ensuring financial success or it can stand in the way of achieving service and financial goals. Cultures come in all shapes and sizes but all cultures are assembled from specific parts such as language beliefs and philosophies. A culture is away of behaving,thinking,and acting that is learned and shared by the organization's members. So it is the shared philosophies,ideologies,values ,assumptions beliefs,attitudes and norms that knit a community together All of these interrelated qualities reveal a group's agreement,implicit or explicit on how its members should behave especially when they approach decision and problems This is very important in the service industry as front-line employees have make decisions in resolving guests complaints I hope you will find the short note of interest to you. |
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