There you can see you user tag works fine. It's your use of the tag with other broken ML.
When you have an open brace somewhere before, the system is going to start trying to make sense of that as a tag and won't stop until it finds a closing brace. As such, any unclosed braces will lead to wild and unpredictable side effects. It's possible that some combinations with broken tags will work, but that's "accidental". You can only be sure to have working tags if you have all the braces and tags correct on the page.
Instead of the broken open brace you could close it like this: {suser:} to keep track of the space...
Or put it there with the double's closed. {{suser:}}
Once you complete a shift, post in the forum and tag the person who has the next shift as a reminder for them.
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