Call Center Life

Working in a Call Center: Its Ups and  Downs

         
         Have you ever thought of working in a call center? If so, here are some things that you should know and consider.

         Working in a call center is fun and exciting. You get to speak with different kinds of people from different parts of the world. You get to know different cultures and learn to adjust to every one of them. You learn how to deal with different situations involving different emotions. You get to understand how other people from other places live their lives.

         All these you can do while  honing your customer service skills and salesmanship and at the same time improving your English communication.

         Not to mention all the parties, outings and other different activities that comes with working in this type of industry.

         With the company of your co-agents turned friends, being in the call canter industry is one great experience anyone of us would truly enjoy.

         But just like everything else, being in a call center has its downside. You don't only get the good stuff that comes along  with it but also the things that would make you think twice about working in a call center.

         Working in graveyard shift is one example. As we all know, being out at night is putting yourself at very high risk considering the constantly rising crime rates in the city. Just recently, several call center employees hit the front page of news papers. The fortunate ones are the ones who are robbed. The not so fortunate ones, killed. But it's good to know that steps are now taken to prevent these things from happening, again.

         Logically speaking, when you work at night, you get to sleep during daytime. This is another example of the not-so-good things in working in a call center. Turning your time around is not an easy thing to do. It will take months before your body could completely adjust to it. It can cause sleeplessness and an overwhelming stress. But then again once you get used to it, you'll find it more convenient compared to working at daytime where you'll be stuck hours in the traffic under the grueling heat of the sun.

         Being able to speak with different people and learning their culture is an advantage that being in a call center brings. But it is also one of the worst  things that you can experience as a call center employee. You get shouted at and even cursed. But in the long run, you'll be able to tolerate these and can even find a way to laugh about it.

         Being in the call center industry can bring about so many things. The question is, are you up to the challenge?