Prompted by Poet's Place Cafe

Form of the Week Customer Service

Customer Service

Good home service is rare these days.
First, traverse the automated phone maze
Second, wait for future date and window of time.
Third, endure the prep and skill level of "tech".

First, traverse the automated phone maze,
Press one for English, dos por Espanol, sān gè wéi zhōng wén . . . .
Press one for sales, two to pay, three for account info, four for . . . .

Second, wait for date and window of time,
first appointment available is not for 3 weeks,
8 AM to 1 PM, expect a call at 12:40, running late.

Third, endure the prep and skill level of "tech",
I have to call a senior tech to walk me through,
it seems I don't have the part I need, reschedule.
                                        ~~~Judi Van Gorder


Notes: ▼

Verse Form: Trimeric  
Inspired by "Form of the week: Trimeric"  

Actually, this customer service experience has been the norm for some time, however, yesterday I received just the opposite. I have Direct TV and my box in the den is old and has been acting up. I called Tuesday around 4 PM and yes had to press a couple of numbers before given to a nice young man who listened to me then said he couldn't fix my problem from his end but would have to get a technician out to my house. He manuevered the phone system for me until he got the appointment person who arranged to send a tech to my house the next morning between 8 and 1. The tech called at 7:45 AM and said he was on his way. He arrived at 8:10. I do live in the boonies. He repositioned my satelite dish. Then he not only updated my whole system for easier access, he replaced 2 boxes in my home and gave me all new remotes for the 5 boxes in my home and he programmed the new remotes for me. I have TVs in living room, den, 2 bedrooms and on my deck. He worked for 4 hours and all of this cost me nothing. His name was Troy and he was awesome.